Prompt Airbnb guest communication isn’t only important for customer service, it also impacts your Airbnb ranking. As a result, you want to make sure that you respond to all guest questions in one hour or less.
Hosts who respond promptly land more bookings. An Airbnb study found that a guest is more likely abandon booking a listing if the host fails to respond within 24 hours of an initial inquiry about the availability of the listing. In fact, 57% of guests said that they would book with a competitor instead if they don’t receive a prompt response.
A prompt response also helps to diffuse a situation before it escalates to the point of a disagreement or results in Airbnb’s support team getting involved. Don’t leave guests to fend for themselves when concerns arise. It is up to you to be their first point of contact when it comes to customer service matters.
AirHomy is available 24/7 for any emergency repairs,inquiries,requests and general information needed to ensure you don’t lose revenue while at the same time avoid inconvenience to your guests.